Privacy Policy

Last Updated: April 23, 2025

1. Introduction

Onchained ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, applications, or any services provided by Onchained (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect information from and about users of our Services in the following ways:

2.1 Information You Provide to Us

When you register for an account, use our Services, or communicate with us, we may collect the following types of information:

  • Account Information: Email address and other information you provide during account registration or later through your settings and preferences.
  • Wallet Information: Cryptocurrency wallet addresses created through our platform - powered by third party providers.
  • Transaction Information: Records of cryptocurrency transactions conducted through our Services - powered by third party providers.
  • Communications: Information you provide when you contact us for customer support or otherwise communicate with us.

2.2 Information Collected Automatically

When you access or use our Services, we may automatically collect certain information, including:

  • Device Information: Information about the device you use to access our Services, including device type, operating system, and browser type.
  • Usage Information: Information about your use of our Services, including access times, pages viewed, and the routes by which you access our Services.
  • IP Address: Your Internet Protocol (IP) address.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to collect information about your interactions with our Services. You can control cookies through your browser settings and other tools.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Create and manage your account
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and support messages
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, prevent, and address technical issues, fraud, or other illegal activities
  • Personalize your experience on our Services
  • Develop new products, services, features, and functionality
  • Comply with legal obligations

4. DISCLOSURE OF YOUR INFORMATION

We may disclose your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers that perform services on our behalf, including:

  • Wallet Services: We share necessary information with Dynamic, our wallet provider, to create and manage cryptocurrency wallets and maintain wallet functionality.
  • Analytics Providers: We may share information with analytics providers to help us understand how users interact with our Services.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may disclose your information for any other purpose with your consent.

5. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic transmission is ever fully secure or error-free. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Update

You can access and update certain information about you through your account settings or by contacting us.

7.2 Data Protection Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing your personal information
  • Request transfer of your personal information
  • Withdraw consent

7.3 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, disclose, or sell, and the right to request deletion of your personal information.

7.4 European Economic Area (EEA) Residents

If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we learn we have collected or received personal information from any individual under 18, we will terminate that account and delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We may notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Third-Party Websites and Services

Our Services may contain links to third-party websites and services. This Privacy Policy does not apply to such third-party websites and services, and we are not responsible for their content, privacy policies, or practices.

12. Do Not Track Signals

Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us via the support chat on our website. By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.